Some Dissatisfaction with Satisfaction: Universities, Values, and Quality

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dc.contributor.authorLuizzi, Vincent L.
dc.date.accessioned2008-05-29T10:05:40Z
dc.date.available2012-02-24T10:05:29Z
dc.date.issued2000-01
dc.description.abstractThis article moves beyond the narrow discussion of the applicability of Total Quality Management to the university which has amounted to a debate over whether business has something to teach the university about customers and satisfaction. The article goes at the matter from a different direction as it investigates what business can learn from the university about quality.
dc.description.departmentPhilosophy
dc.description.versionThis is the author accepted manuscript version of an article published in the Journal of Business Ethics.
dc.formatText
dc.format.extent12 pages
dc.format.medium1 file (.pdf)
dc.identifier.citationLuizzi, V. L. (2000). Some Dissatisfaction with Satisfaction: Universities, Values, and Quality. Journal of Business Ethics, 25(4), pp. 359-364.
dc.identifier.doihttps://doi.org/10.1023/A:1006103626780
dc.identifier.issn0167-4544
dc.identifier.urihttps://hdl.handle.net/10877/2754
dc.language.isoen
dc.publisherKluwer Academic Publishers
dc.sourceJournal of Business Ethics, 2000, Vol. 25, No. 4, pp. 359-364.
dc.subjectcustomer satisfaction
dc.subjectbusiness ethics
dc.subjecttotal quality management
dc.subjectTQM
dc.subjectuniversity values
dc.titleSome Dissatisfaction with Satisfaction: Universities, Values, and Quality
dc.typeArticle

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