Luizzi, Vincent L.2008-05-292012-02-242000-01Luizzi, V. L. (2000). Some Dissatisfaction with Satisfaction: Universities, Values, and Quality. Journal of Business Ethics, 25(4), pp. 359-364.0167-4544https://hdl.handle.net/10877/2754This article moves beyond the narrow discussion of the applicability of Total Quality Management to the university which has amounted to a debate over whether business has something to teach the university about customers and satisfaction. The article goes at the matter from a different direction as it investigates what business can learn from the university about quality.Text12 pages1 file (.pdf)encustomer satisfactionbusiness ethicstotal quality managementTQMuniversity valuesPhilosophyArticlehttps://doi.org/10.1023/A:1006103626780