Ancelet, LisaKlemcke, MavisForeman, Laura2022-02-182022-02-182019-04Ancelet, L., Klemcke, M., & Foreman, L. (2019). LibAnswers question analysis and training plan for research and learning services, Alkek Library. Texas State University.https://hdl.handle.net/10877/15347An analysis of the SpringShare reference management tool, RefAnalytics, Statistics dataset was conducted which covered the Academic Year (AY) 2017-2018. The dataset originally consisted of over 18k questions and answers that originated from the various service desks that are part of the Research and Learning Services Division and Round Rock Library. These include: Librarian Office (Alkek & RRC), Research and Information, Periodicals-Media, Government Information, Circulation and Stacks Management. For the purposes of this project and training plan, all questions answered at the Round Rock Campus (RRC) Library were excluded from this analysis.Text11 pages1 file (.pdf)enreference transactionsreference assistance trainingquestion analysisLibAnswersRefAnalyticsReport