Human Resources Management: A Description of Professional Knowledge and an Examination of Intangible Qualities




Gonzales, Luis

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The purpose of this research is twofold. First, this paper examines the nature and function of human resources management through an examination of the literature. Both the laws that frame human resources management and the intangible management assets needed to succeed are examined. Second, this paper explores the perceptions about the nature and function of intangible qualities needed for human resources management in central Texas counties. A description of seven major employment laws that constitute the professional technical knowledge in human resources management is provided in this research paper. These employment laws ultimately affect the day-to-day operations, decision-making, and litigation of the Equal Employment Opportunity Commission (EEOC). Human resources management is personal and political; personal because of the internal customers who seek administrative assistance in resolving issues, and inherently political because of the inordinate number of elected officials in Texas county government. The research uses three working hypotheses and a number of sub hypotheses to explore the perceptions of human resource managers in central Texas counties about the nature and function of intangible qualities. Human resources managers in central Texas were interviewed as to their opinions, insights, and experiences, and were asked to rank the importance of intangible qualities in the professional, leadership, and personal domains. Surprisingly, scholarly literature related to intangibles was extremely limited.


An Applied Research Project Submitted to the Department of Political Science, Texas State University-San Marcos, in Partial Fulfillment for the Requirements for the Degree of Masters of Public Administration, Spring 2005.


human resources, management, intangible qualities, Equal Employment Opportunity Commission, Texas, Public Administration


Gonzales, L. (2005). Human resources management: A description of professional knowledge and an examination of intangible qualities. Masters of Public Administration, Texas State University, San Marcos, Texas.


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