A Web Content Analysis of Veteran Services in U.S. Cities




Lee, Tina A.

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The purpose of this study is to gauge veteran-related support programs offered in 30 U.S cities using web content analysis. The services listed on the city websites will be assessed using the City of Austin veterans’ program as the benchmark. This research will categorize the services offered and provide some insight and recommendations to other cities that are considering the initiation of services for veterans in their jurisdiction. The methodology used can be separated into four categories: Level of Support for Veteran Related Programs, Tools Available to Help Veterans, Veteran Needs and Services, and Resources for Program Development. The cities were assessed by the subcategories of specific findings of the highest needs that veterans and service members may require. Each website was gauged on the findings, programs, services, and resources they provide to measure the standards of the correlated cities with the City of Austin Veterans Program. The results showed that a possible federal enaction of veteran support within cities might be influential in providing specific measures and special training to ensure that every city has a similar level of available support as has been done by some states that have implemented them in the cities they govern. The websites do not disclose all services the program offers, reviews of the personnel, and level of service provided to those seeking assistance. A transitioning veteran’s first step to seeking resources might by through searching locally in the city in which they reside. The content provided on these city websites regarding veteran services will either make a difference or have a difficult process in terms of gaining the information and assistance they are searching for.


An Applied Research Project Submitted to the Department of Political Science, Texas State University, in Partial Fulfillment for the Requirements for the Degree of Masters of Public Administration, Summer 2019.


veterans program, municipal, military, City of Austin, veteran services, city, veteran needs, program development, Public Administration


Lee, T. A. (2019). A web content analysis of veteran services in U.S. cities. Masters of Public Administration, Texas State University, San Marcos, Texas.


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