An Ideal Framework for Non-Profit Websites: Veterans Afflicted with Post Traumatic Stress Disorder




Crawford, John

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Purpose: The purpose of this applied research project is to develop an ideal framework for non-profit websites that are dedicated to serving veterans afflicted with PTSD. The framework is then used to evaluate the veteran non-profit websites. The results of the study are used to make recommendations for improvement. Methods: A content analysis was conducted using a sample of 30 veteran non-profit websites. Six websites were based in each of the regions of the United States. Those regions are the Northeast, Southeast, Southwest, Midwest, and West. Results: The results of the study varied. Most websites were completely aligned in terms of vertical scrolling and being platform-independent. Most websites were not aligned in terms of including a privacy statement or privacy information. Privacy/security was the category that needs the most improvement. Conclusion: The conclusion contains an overall summary of results and recommendations for future users. Privacy/security and accountability were areas where most of the websites had no alignment and design was the category where most of the websites showed complete alignment. One key recommendation in this study is for non-profit organizations to include a privacy policy in their websites and to respect the fact that some users wish to remain anonymous. If the elements in the ideal framework are present in future websites, they will be more user-friendly for individuals looking for necessary information.


An Applied Research Project Submitted to the Department of Political Science, Texas State University, in Partial Fulfillment for the Requirements for the Degree of Masters in Public Administration, Fall 2017.


non-profits, veterans, post-traumatic stress disorder, website visibility, content analysis, military, depression, anxiety, Public Administration


Crawford, J. (2017). An ideal framework for non-profit websites: Veterans afflicted with post traumatic stress disorder. Masters of Public Administration, Texas State University, San Marcos, Texas.


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